Return Policy
Overview:
Unico Building Ltd is committed to providing a seamless and satisfactory shopping experience for our customers at www.unicoplast.co.uk. In the event that you are not completely satisfied with your purchase, our 14-day return policy is designed to ensure a fair and transparent process for returns.
Return Authorization
Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with your return.
Eligibility
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Returns are accepted within 14 days from the date of delivery.
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To be eligible for a return, items must be in their original condition, unused, and with all tags and packaging intact.
Shipping and Handling
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Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
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We recommend using a trackable shipping service for returns to ensure the safe arrival of the items.
Initiating a Return
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To initiate a return, please contact our customer service team at [insert contact email/phone number] within 14 days of receiving your order.
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Clearly state your order number, the item(s) you wish to return, and the reason for the return.
Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5 business days to the original method of payment.
Non-Refundable Item
Certain items are non-refundable, including custom-made or personalized products. Any exceptions will be clearly communicated at the time of purchase.
Return Authorization
Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or issue a full refund.
Shipping and Handling
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Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
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We recommend using a trackable shipping service for returns to ensure the safe arrival of the items.
Cancellation Policy
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Order cancellations are only possible if the order has not yet been shipped. Once the order is shipped, the standard return policy applies.
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Clearly state your order number, the item(s) you wish to return, and the reason for the return.
Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5 business days to the original method of payment.
Contact
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